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Category: Blog

Playing the SLA Game

  SLA (Service Level Agreements): A service level agreement (SLA) is a contract between a service provider (either internal or external) and the end user that defines the level of service expected from the service provider. SLAs are output-based in that their purpose is specifically to define what the customer will receive. SLAs have been […]

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The Greatest Mistake IT Managers Make

…is failing to keep management informed. If you’re an IT manager, administrator, or anyone who does technical work and reports to non-technical management, you’re responsible to give management insight into the status of the systems you manage. Here’s why: Non-technical managers don’t know what good IT looks like, how to measure it, or how to analyze […]

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Untangling the True Goals of IT Consulting

In the technology side of SMB world, things have gotten a little sideways. IT consultants seem to have strayed (for understandable reasons, I think), from the goal of serving people. Let me explain… There is a symbiotic relationship between IT consulting and the SMB community. The SMB community can’t function at the highest level without […]

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#$&*!…. IT Is Frustrating.

When was the last time you heard any (or all of) these phrases? Whether you are an IT manager, director, consultant…it’s probably not the first time and it definitely won’t be the last. IT is frustrating. Period. “I’m sorry, but those systems aren’t compatible, you’ll need to upgrade your software, first.” “The problem isn’t something we […]

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5 Technology Decisions to Make Now

One of the most crippling things a business can do is neglect to make decisions. Often businesses and departments wait too long and their hands are forced to make decision without thoughtful consideration or alignment to a long-term strategy. Strangely, this is what most SMBs choose to do when it comes to their technology decisions. The problem […]

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Flash Array Storage: Affordable and User Friendly

Flash Array Storage for the rest of us. Flash storage technology has taken the IT world by storm. Why? Differing from the near-outdated method of disk storage, Flash array is the modern, innovative way to store data. So what is flash storage? ‘Flash array is a solid state storage disk system that contains multiple flash […]

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September Newsletter: Your Fall Tech News

Upcoming ITP Events. Each month we curate the emerging tech news and trends that you need to know. Join us for some fun, networking, and knowledge. Check out some of our upcoming events: After Work Network: Tech-Quila Mixer! We’re hosting Veeam + Exagrid to share some backup and disaster recovery know-how. The event is Thursday, October 20th at […]

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Microsoft Office 365: built for healthcare organizations

Provide better patient care through collaborative and secure technology tools. With Microsoft Office 365, healthcare organizations can support their needs for patient-centered team communication and collaboration, robust security, and user productivity. The suite of productivity tools has undergone major improvements that are tailored to the healthcare industry. Collaborate For Comprehensive Care Microsoft Office 365 is […]

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The Evolution of Active Directory

In a daze after the long holiday weekend, you sit down to your PC and login with your username and password to your work PC. Your computer unlocks and you are busy clearing your mailbox from a long weekend. The reality is though in that short login moment a lot of interesting history is being forgotten. […]

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Where Does Box Stack Up Against DropBox?

By now, we all know that cloud storage is here to stay in the marketplace. The convenience of being able to access your files from any device with added features like web applications, mobile applications, administrative consoles and more often makes cloud storage a “no-brainer” for many businesses. However, there are also a plethora of options in […]

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