December Newsletter – 2019 is Coming!
As 2018 comes to a close, we’re sadly penning our final newsletter of the year. You’ll find our newest case study, a big ITP family photo, and information on our internship program! Read it all to stay on top of your ITP news!
Hyperconverged Case Study
Aging servers failing daily left little time for anything but reactive repairs for this ITP client. Their Network Admin was working 80+ hours a week just trying to keep the massive platform afloat, canceling plans with friends and family to make sure the network was running and secure.
See how ITP helped this stressed-out team migrate to an all-new Hyperconverged system, freeing up time for proactive projects and improving the teams’ work-life balance. Read the full case study on our site now!
Do you know someone in high school or college who is looking for real-world IT experience this summer or this semester? Get hands-on training and experience from one of the fastest growing technology companies in Wisconsin.
Information Technology Professionals (ITP), partnering with the Dane County School Consortium, offers a technology-focused internship track for high school students. ITP also offers a marketing internship for college sophomores and juniors.
Get introduced to the world of technology and the people who power it, with an internship at ITP.
Service Desk Customer Satisfaction Surveys
We’ve recently rolled out an updated satisfaction survey system. In the new system, you will receive a request to complete a survey with your support desk tickets. This request will come from “firstname.lastname@example.org” if you want to whitelist this email address.
Basically, we’re giving our engineers an Uber-rating and we want your feedback each time your business requires assistance. That said, we will not be peppering you with more than one automated survey request per week! Ultimately, we are taking on this endeavor to improve our customer service abilities and help give our team statistical metrics for improvement! Please, please help us, help you!
Happy Holidays from ITP, Plus Holiday Hours!
As a heads up, our offices will be closed for the following dates as our team celebrates with family and friends: December 24, December 25, and January 1. However, if you have any technical issues with your business, there are still ways to reach us by phone and email.
Blogs You Might Have Missed
We were all over Wisconsin in November and will be traveling a great deal more this December, so we totally understand if you missed some of our blogs! But now is the time to check out those you may have missed in November:
- Seven Things to Know about Office 365 – no matter your O365 question, we’re here to help you!
- ITP Around the State – this fun feature takes a reflective look at the events we participated in during the holiday season!
- Stay Cybersafe While Shopping this Holiday Season – Hackers are out in full force during the holidays, so enjoy these cyber security tips from ITP!