Taking the First Steps Toward Digital Transformation in Healthcare
4 Strategies for Getting Started
Approaching digital transformation in healthcare can seem daunting. In a recent webinar, Cheryl Rodenfels of Nutanix and Paul Hager of ITP took a deep dive into how healthcare organizations can effectively leverage tech to overcome their challenges.
Here are a few highlights from their discussion. You can also stream the full webinar “Oww! IT Hurts: Struggles with Digital Transformation in Healthcare.”
1. Understand the Business Objectives of Your Organization
Digital transformation isn’t about adding new tech for tech’s sake. It’s about adding tech to solve a business problem. Start by identifying what the business objectives are. Then create a roadmap of how you can meet that objective with technology.
Anytime you consider new technology, ask yourself: Am I doing this for the right reasons? What’s the business driver for this?
Digital transformation is using technology to support changes in the business model or business practices. You want to use technology to make your business work better – not to just have the coolest new tool.
“Adding tech for tech’s sake is never a good idea. You want to use technology to make your business work better.” – Cheryl Rodenfels
2. Identify How Tech Can Fix the Roadblocks
Healthcare organizations spend a lot of money on IT. And the money they spend has to be used more wisely and go further than it’s ever had to before.
One of the biggest challenges IT has to solve is the everyday breakdowns and issues within a complex infrastructure. Using the right modern technologies can help the business work more smoothly, resulting in reduced maintenance and overhead costs.
That means CIOs can shift money to patient-facing projects like improved patient portals, mobile apps, appointment reminders, and wellness initiatives.
Money can also be directed to projects that improve physician productivity, such as voice recognition instead of transcription and workflow improvements for the clinical staff.
“IT can’t just be about keeping trains running. It needs to bring value to the organization.” – Paul Hager
3. Choose a Good Partner to Help You
With something as long-term and massive as digital transformation, it’s wise to find experienced partners to guide you.
When picking IT partners, keep in mind that you’re only going to get recommendations from your partner that are as good as their smartest person and their best vendor.
Even if you have a lot of partners you’ve worked with in the past, it might be time to look at other partners that are more forward-thinking and aligned with your business objectives in the digital transformation journey.
“Digital transformation isn’t a one SAN sale. It’s a process and partnership that takes time and dedication.” – Paul Hager
4. It’s Ok to Smart Small, Just Start
Think your budget is too tight for digital transformation? Find something small you can do to start out. A good first use case could be remote office support.
For example, take a node of an HCI solution like Nutanix out to a remote office. It’ll cover all the compute, network, and storage needs for that location – including your VoIP solution. The next step might be putting security applications on the node. Then, later on, you may be ready to tackle remote desktop and EHR projects.
Bottom line: Find some money in your discretionary budget, invest in a piece of tech that makes sense for your organization’s business challenges, and experiment with it. Then try the next thing.
Transforming IT to Become a Trusted Business Partner
You can’t be a valued partner at the leadership table if you’re constantly getting berated for IT infrastructure breaking and not working right.
As you resolve ongoing maintenance issues and begin helping the organization meet its business objectives using the right tech, the IT department transitions from merely a supporting arm of the organization to a key partner in the eyes of senior leadership.
This positions you to continue guiding the business towards a future of greater competitiveness, agility, and modernization.
Learn more by watching “Oww! It Hurts: Struggles with Digital Transformation in Healthcare.”
About the Presenters
Cheryl Rodenfels is Americas CTO for Nutanix hyperconverged infrastructure. She has a tech career spanning more than 30 years – most recently as the CIO of a 12-hospital, 300-clinic system in Chicago where she adopted HCI technology to support their environment.
Paul Hager is the owner and CEO of Information Technology Professionals. ITP specializes in IT support for healthcare, manufacturing, legal, and other professional industries.